Terms and Conditions
Effective Date: December 16, 2025
These Terms and Conditions ("Terms") govern your use of Tempist Fire Advisor ("Tempist," "Service," "we," "us," or "our"). By using the Service, you agree to these Terms. If you do not agree to these Terms, do not use the Service.
1. Service Description
Tempist Fire Advisor is an advisory notification service that provides information about outdoor wood boiler operation based on telemetry data from connected monitoring equipment.
Advisory Information Only: Tempist provides advisory information and notifications intended to assist users in monitoring their outdoor wood boilers. Tempist does not control, operate, or make decisions for your boiler equipment. All information provided by Tempist is advisory in nature and should not be relied upon as the sole basis for any action or inaction.
2. User Responsibility
You acknowledge and agree that:
- You remain solely responsible for the operation, maintenance, and safety of your outdoor wood boiler and related equipment.
- You are responsible for regularly inspecting and monitoring your boiler, regardless of notifications received from Tempist.
- Advisory notifications from Tempist do not replace proper boiler operation practices, manufacturer guidelines, or local regulations.
- You are responsible for ensuring that your boiler monitoring equipment is properly installed and functioning.
- You are responsible for maintaining accurate contact information in your account.
3. No Warranty
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Service will be uninterrupted, timely, secure, or error-free
- Notifications will be delivered successfully in all circumstances
- Predictions or advisories will be accurate or complete
- The Service will meet your specific requirements
- Any defects in the Service will be corrected
4. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TEMPIST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Property damage
- Loss of use
- Loss of data
- Loss of profits
- Personal injury
- Equipment damage
- Freezing or water damage
- Fire damage
ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
5. No Emergency Service
Tempist is not an emergency service. Do not rely on Tempist for emergency notifications or time-critical alerts. Tempist notifications may be delayed, undelivered, or inaccurate. In case of emergency, contact appropriate emergency services directly.
6. SMS and MMS Terms
If you opt in to receive SMS or MMS notifications from Tempist:
- Message Frequency: Message frequency varies based on your boiler's activity and your notification preferences.
- Message and Data Rates: Message and data rates may apply. You are responsible for any charges from your mobile carrier.
- Opt-Out: You may opt out at any time by replying STOP to any message from Tempist.
- Help: For assistance, reply HELP to any message from Tempist, or contact support@tempist.net.
- Supported Carriers: Carriers are not liable for delayed or undelivered messages.
7. Account Registration
To use certain features of the Service, you may need to create an account. You agree to:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly update your account information if it changes
- Accept responsibility for all activities that occur under your account
8. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Attempt to gain unauthorized access to the Service or related systems
- Interfere with or disrupt the Service
- Reverse engineer, decompile, or disassemble any portion of the Service
- Use the Service in a manner that could damage or overburden our systems
9. Intellectual Property
The Service, including all content, features, and functionality, is owned by Tempist and is protected by copyright, trademark, and other intellectual property laws.
10. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may terminate your account at any time by contacting us.
11. Changes to Terms
We may modify these Terms at any time. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.
13. Dispute Resolution
Any dispute arising from these Terms shall be resolved through binding arbitration in Erie, Pennsylvania, in accordance with the rules of the American Arbitration Association.
14. Contact Us
Privacy Policy
Effective Date: December 16, 2025
Tempist Fire Advisor ("Tempist," "we," "us," or "our") provides advisory notifications related to outdoor wood boiler operation. This Privacy Policy describes how we collect, use, and share information when you use our service.
1. Information We Collect
1.1 Boiler Telemetry Data
We collect operational data from connected boiler monitoring devices, including:
- Fire temperature readings
- Water temperature readings
- Fan and damper state
- Burn time data
- Device identifiers
1.2 Weather Data
We obtain outdoor temperature and weather information from third-party weather services based on your general location.
1.3 Contact Information
If you opt in to receive SMS notifications, we collect:
- Mobile phone number
- Notification preferences
- Consent records
1.4 Account Information
When you create an account, we may collect:
- Email address
- Name (optional)
- Account credentials
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Advisory Notifications: To send you alerts and status updates about your boiler's operation.
- Service Operation: To operate, maintain, and improve the Tempist service.
- Prediction Accuracy: To analyze historical data patterns and improve our predictions.
- Customer Support: To respond to your inquiries and provide assistance.
- Service Communications: To send you service-related announcements.
3. SMS and MMS Data Handling
Regarding text message communications:
- SMS and MMS messages are sent only to users who have explicitly opted in.
- We do not sell, rent, or share your phone number with third parties for marketing purposes.
- Message content is limited to boiler-related utility notifications and service communications.
- You may opt out at any time by replying STOP to any message.
4. Information Sharing
4.1 Service Providers
- Twilio: We use Twilio to deliver SMS and MMS notifications.
- Hosting Providers: We use cloud hosting services to store and process data.
- Weather Services: We obtain weather data from third-party providers.
4.2 Legal Requirements
We may disclose information if required to do so by law or in response to valid legal process.
5. Data Retention
- Telemetry Data: Retained for the duration of your account plus a reasonable period.
- Contact Information: Retained while your account is active.
- Consent Records: Retained as required for compliance.
6. Your Rights and Choices
You may opt out of SMS notifications at any time by:
- Replying STOP to any text message from Tempist
- Updating your notification preferences in your account settings
- Contacting us at support@tempist.net
7. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
8. Children's Privacy
Tempist is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Your continued use of the service after changes become effective constitutes acceptance of the revised policy.
10. Contact Us
SMS Notifications Consent
Effective Date: December 16, 2025
Tempist Fire Advisor offers optional SMS (text message) notifications to help you stay informed about your outdoor wood boiler's status. This page explains what you are consenting to when you enable SMS notifications.
What You Will Receive
By enabling SMS notifications, you agree to receive automated text messages from Tempist Fire Advisor. These messages are utility notifications related to your boiler's operation and may include:
- Fire Status Alerts: Notifications when your fire needs attention, such as when fuel may need to be added.
- Fire-Out Predictions: Advisory alerts estimating when your fire may go out if not attended to.
- Safety Advisories: Notifications about potential concerns, such as freezing risk during cold weather.
- Service Communications: Important information about your Tempist account or the service itself.
Message Frequency
Message frequency varies based on your boiler's activity and your notification preferences.
- During active heating periods, you may receive several messages per day.
- During warmer months or periods of boiler inactivity, you may receive few or no messages.
- Typical usage is a few messages per day or less during heating season.
No Marketing Messages
Tempist SMS notifications are utility messages only. We do not send marketing, promotional, or advertising messages via SMS. Your phone number will not be shared with third parties for marketing purposes.
Message and Data Rates
Standard message and data rates from your mobile carrier may apply. Tempist does not charge for SMS notifications, but your carrier may charge you for receiving text messages based on your mobile plan.
How to Opt Out
You can opt out of SMS notifications at any time.
- Reply
STOP to any text message from Tempist to unsubscribe from all SMS notifications.
- You will receive a confirmation message and will not receive further SMS notifications unless you opt in again.
Need help? Reply HELP to any message for assistance, or contact support@tempist.net.
Important Information
- Advisory Only: Tempist notifications are advisory information only. They do not control your boiler and should not be relied upon as the sole means of monitoring your equipment.
- Not an Emergency Service: Tempist is not an emergency notification service. Messages may be delayed or undelivered.
- Carrier Limitations: Message delivery depends on your mobile carrier and network conditions.
- Consent Required: We only send SMS notifications to users who have provided consent.
Consent Statement
By enabling SMS notifications, you consent to the following:
I agree to receive automated text messages from Tempist Fire Advisor at the mobile phone number I have provided. I understand that:
- These messages will include boiler status alerts, fire-out predictions, safety advisories, and service communications.
- Message frequency varies based on boiler activity.
- Message and data rates may apply.
- I can opt out at any time by replying STOP.
- Consent is not required to use other features of Tempist.
- Messages are advisory only and do not replace proper boiler monitoring.
I have read and agree to the Terms and Conditions and Privacy Policy.
Contact Information
Return Policy
Effective Date: December 16, 2025
Thank you for purchasing from Tempist. We want you to be completely satisfied with your purchase. Please review our return policy below.
1. Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Returned within 30 days of the purchase date
- Accompanied by a receipt or proof of purchase
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used, installed, or show signs of wear
- Items damaged due to misuse or negligence
- Software subscriptions or digital services after activation
- Items purchased more than 30 days ago
3. Return Process
To initiate a return:
- Contact us at support@tempist.net with your order number
- We will provide you with a Return Merchandise Authorization (RMA) number
- Pack the item securely in its original packaging
- Ship the item to the address provided with the RMA number clearly marked
4. Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5-10 business days
- Refunds will be credited to the original payment method
- Original shipping costs are non-refundable unless the return is due to our error
5. Exchanges
If you received a defective or damaged item, we will exchange it for the same item at no additional cost. Contact us within 7 days of receiving your order to report any defects.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service
- Tempist is not responsible for items lost or damaged during return shipping
7. Warranty
Tempist devices come with a 1-year limited warranty covering manufacturing defects. This warranty does not cover:
- Damage from misuse, accidents, or unauthorized modifications
- Normal wear and tear
- Damage from environmental conditions outside specified operating ranges
8. Contact Us
